Returns and Refunds
Contact us at Sporthorseessentials@gmail.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be barely used and in great condition.
To complete your return, we require your order number or proof of purchase.
ALL damaged orders are required to send a photo of the damage to our email at firstname.lastname@example.org be able to receive a new one.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Sport Horse Essentials, 313 Lazy Acres Lane, Longwood FL 32750, United States.
To return your product, you should mail your product to: Sport Horse Essentials, 313 Lazy Acres Lane, Longwood FL 32750, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary between 1-5 business days.